Chris Giannopoulos, RetPro Group
Chris is an operations manager at the RetPro Group. Before using TCPinpoint, new technology intimidated Chris, but he soon found the platform to be useful in his role.
“At the start, I was a bit taken aback… I was a bit scared. But then, once I started working my way through it and working out what the system does, I actually found [TCPinpoint] quite good to work with. It was easy to navigate [and] enter data into it, and I’ve used it quite a bit to track progress and the program of a project from start to finish. So from the conceptual design through to physical structure.”
Chris has been in operations roles for almost a decade, spanning centres of different sizes and at different firms. Prior to that, he worked in retail centre management.
At RetPro, a day’s work often includes overseeing new fit-outs, which can include anything from ensuring new designs are improved by design coordinators, to maintaining the ‘hard products’ (e.g. air-conditioning, security or electricity) of centres so that they can remain open and trade. TCPinpoint allows these, and many more, functions to be carried out with ease.
“It’s quite detailed, but it’s also user friendly. There are still features I haven’t touched on – but it’s just a matter of playing with it every day, and using it, and seeing what it can do. You can’t really break it – you just work with it, and make it how you want it to work.”
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