One of the major takeaways from our recent round of user interviews was the need for more documentation and support on how to use and implement the platform’s features. Based on that, we are implementing a number of ways to offer help and support for you and your team within the platform in an ongoing manner.
When you next log in to the TCP web app, you’ll see a live chat widget in the bottom right-hand corner. If one of our team is online, you’ll be able to chat with us immediately and get fast feedback without having to leave your project. If we are not online, you’ll still be able to interact with the widget, and ‘leave a message’. This will create a ticket in our helpdesk system which we’ll be alerted to and we will be able to process your request as quickly and efficiently as possible.
Our helpdesk system receives requests from the chat/message widget in the app, as well as emails sent to firstname.lastname@example.org. The helpdesk allows us to better process your requests and report back to you in a timely manner.
In line with our more process-driven development and release schedule, we’re committing to publishing regular product updates and news that will help you better use the platform and make decisions about your projects. Changelogs and updates will be published to blog.tcpinpoint.com.
We’re working to improve our documentation and in-app communication, which will include a knowledge base available at help.tcpinpoint.com.